Refund policy

Refund & Return Policy

Last Updated: May 19, 2026

At MGT Store, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help — with clear and fair policies to ensure a smooth experience.

✅ 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible:

  • Item must be unused, unworn, and in original condition
  • Must be returned in original packaging
  • Proof of purchase (order number or receipt) is required

🔁 Returns (Easy Process)

To start a return:

  1. Email us at salmanchildacces@gmail.com with your order number
  2. Our support team will review and provide return instructions
  3. Ship the item back to the provided return address

⚠️ Important: Do not send items back without contacting us first.

💸 Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method
  • Refunds are processed within 5–10 business days
  • You will receive a confirmation email once completed

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our error)
  • Items without original packaging
  • Final sale or clearance items (if applicable)

📦 Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos as proof

We will offer:
✔ Free replacement OR
✔ Full refund (no return required in some cases)

🚫 Order Cancellations

  • Orders can be canceled within 12 hours of purchase
  • After this window, orders may already be processed and cannot be canceled

📍 Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your card provider (processing time may vary)
  3. If still unresolved, contact us

⚠️ Chargeback & Dispute Policy (Important)

We are committed to resolving all issues quickly.

  • Please contact us first before opening a dispute or chargeback
  • Most issues are resolved within 24–48 hours

🚫 Filing a chargeback without contacting us may delay your resolution and affect future purchases.

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective or incorrect)
  • Shipping fees are non-refundable

📞 Contact Us

We’re here to help!

MGT Store
📧 Email: salmanchildacces@gmail.com
📞 Phone: +1 (786) 827-2324

💡 Our Promise

✔ Fast response within 24 hours
✔ Fair & transparent policies
✔ Customer-first support