At MGT Store LLC, customer satisfaction is important to us. We want every customer to have a positive shopping experience. This Refund & Return Policy explains the conditions under which returns, exchanges, refunds, and cancellations are accepted. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy, our Terms & Conditions, Shipping Policy, Privacy Policy, and all other policies published on our website.
14-Day Return Policy
Customers may request a return within 14 calendar days from the date their order is delivered. Requests submitted after the 14-day return period may not be eligible for approval. A return request does not automatically guarantee that a refund will be issued. Every request is reviewed according to the conditions outlined in this policy.
Return Eligibility
To qualify for a return, the item must meet all of the following conditions: ● The return request is submitted within 14 days of delivery. ● The item is unused and in its original condition. ● The item is returned with all original packaging, accessories, manuals, and included materials. ● The product shows no signs of misuse, abuse, accidental damage, or unauthorized modification. ● Proof of purchase or the original order number is provided. Products that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.
Non-Returnable Items
For hygiene, safety, customization, or other business reasons, the following items cannot be returned: ● Products showing signs of use or damage after delivery. ● Personalized or customized products. ● Gift cards. ● Digital products or downloadable content. ● Clearance, final sale, or non-returnable items clearly marked on the product page. ● Products returned without prior authorization.
Return Authorization
Before returning any product, customers must contact MGT Store LLC to obtain return authorization. Returns sent without prior approval may be refused or returned to the sender. Receiving return authorization does not guarantee approval of a refund. All returned items are inspected before a final decision is made.
Return Shipping
Unless the return is approved due to an error on our part, customers are responsible for all return shipping costs. We recommend using a shipping service that provides tracking information and shipping insurance, as MGT Store LLC is not responsible for returns that are lost or damaged during return transit.
Return Address
MGT STORE LLC 7901 4TH ST N, STE 18371 ST. PETERSBURG, FL 33702 United States
Inspection Process
After your returned item is received, our team will inspect the product to verify that it meets the conditions described in this policy. Inspection generally takes 2–5 business days, although additional time may be required during busy periods. If the returned product does not satisfy the return requirements, the refund request may be denied.
Refund Process
Once your return has been inspected and approved, your refund will be processed using the original payment method used during checkout. Financial institutions may require additional processing time before the refund appears in your account. Refund processing generally takes 5–10 business days, depending on your bank or payment provider. Original shipping charges are generally non-refundable unless required by applicable law or when the return is the result of our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify MGT Store LLC within 24 hours of delivery. Please include: ● Your order number. ● Clear photographs of the product. ● Clear photographs of the shipping package. ● A brief explanation of the issue. Failure to report damaged or incorrect items within 24 hours may affect our ability to investigate and resolve your request.
Order Cancellations
Orders may only be canceled before they enter processing. Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed. If cancellation is approved, the refund will be issued to the original payment method.
Refused Deliveries
If a customer refuses delivery of an order or fails to receive a package after multiple delivery attempts, any additional shipping costs, return shipping charges, or carrier fees may be deducted from any eligible refund.
Exchanges
At this time, MGT Store LLC does not guarantee direct product exchanges. If an exchange is approved, it will be handled on a case-by-case basis depending on product availability.
No Warranty
MGT Store LLC is an independent online reseller. Unless specifically stated on the individual product page, all products are sold without any warranty.
Limitation of Liability
MGT Store LLC is an independent reseller and does not manufacture the products sold on this website. To the fullest extent permitted by applicable law, MGT Store LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use, misuse, installation, performance, or inability to use any product purchased through our website. Our maximum liability, under any circumstance, shall not exceed the purchase price paid for the product in question.
Acceptance of This Policy
By accessing this website or placing an order with MGT Store LLC, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy. This policy automatically applies to every order placed through our website and forms part of our Terms & Conditions. If you do not agree with this policy, you should not purchase products from our website.
Contact Us
If you have questions regarding returns or refunds, please contact us.
MGT Store LLC Email: mgtstorellc@gmail.com Phone: +1 (307) 205-7946
